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Channel — Visitor Chat

The visitor chat is a widget embedded on your public page (marketplace). It allows unauthenticated visitors to ask real-time questions about your establishment without creating an account.

How it works​

  1. A visitor lands on your public Aiterava page.
  2. They click the chat widget (bubble icon, bottom right).
  3. They ask a question (availability, services, rates, location...).
  4. The AI responds using your establishment's public data.
  5. The conversation history is kept per session (20 messages max, 1 hour by default).

Technically: each visitor session is identified by an anonymous session_id. No account is created, no personal data is stored.

Enable visitor chat​

Visitor chat is enabled by default as soon as Aiterava Intelligence is configured. To check or modify the state:

  1. Log in as a platform administrator.
  2. Go to Admin → AI → Platform configuration.
  3. Verify that Visitor chat enabled is checked.

Configurable settings​

SettingDefaultDescription
Visitor chat enabledYesEnables/disables the widget on all public pages
Messages per session limit20Max number of messages per visitor session
Session TTL1 hourSession lifetime before reset

These settings are managed by the platform administrator (not by the tenant).

What the assistant can answer​

The visitor assistant has read-only access to your establishment's public data:

  • Unit and accommodation descriptions
  • Real-time availability
  • Rates and conditions
  • General information (location, services, hours) from the marketplace profile

It cannot:

  • Make a booking (it invites the visitor to use the booking form)
  • Access other customers' data
  • Answer out-of-scope questions — it says so clearly and suggests contacting you directly

Troubleshooting​

Widget doesn't appear

  • Check that visitor chat is enabled in the platform config.
  • Check that Aiterava Intelligence is enabled for your tenant (Settings → AI Intelligence).
  • Check that your tenant has an AI provider configured (platform key or BYOK).

Assistant responds "an error occurred"

  • Check the API logs (docker logs aiterava_onprem_api on on-premise).
  • Check that the provider API key is valid and has available credits.

Visitor hits the message limit

  • The assistant informs them and invites them to contact you directly.
  • The administrator can increase the limit in the platform config.

Next step → Channel — WhatsApp Business